At Estelle Travels, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we provide a simple and transparent return and refund process.
Returns
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You may request a return within 7 days of receiving your order.
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Returned items must be unused, in their original packaging, and in the same condition in which they were delivered.
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To initiate a return, please contact us at [email protected] with your order details.
Refunds
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Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days and will be issued through the same payment method used at the time of purchase (for Cash on Delivery, refunds will be made via bank transfer or store credit).
Exchanges
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If you received a defective or incorrect product, you may request an exchange within 7 days of delivery at no additional cost.
Non-Returnable Items
Certain items, such as personal-use gear or customized products, may not be eligible for return. This will be clearly mentioned on the product page.
Contact Us
For any return or refund inquiries, please reach out to us at:
Email: [email protected]